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You will be working in a team environment, interacting with suppliers, colleagues, and managers, and constantly welcoming and helping customers. As such, you must understand and adopt effective communication skills and techniques. You need to speak clearly and effectively, listen actively, and present positively in both face-to-face interactions and when utilising communication technologies.
This course is for all employees, contractors and other workers in the retail industry. The concepts and skills are designed to help expand your knowledge, skills and confidence to better perform your role and achieve your retail workplace goals.
This course is from the ready4retail range, which delivers essential personal skills, behaviours and values that will help you to realise your full potential in the retail environment. Topics covered in this course include: Effective communication techniques - Greeting customers - Verbal and non-verbal communication - Combining questioning and active listening - Effective listening - Providing clear and concise information - Be open and honest when challenges arise - The importance of tact and discretion - Communication technologies - Making telephone calls - Recording and passing on messages and information - Diversity in communication - Respect and sensitivity - Understanding diversity - Communication strategies in diverse environments - Diversity and non-verbal communication - Workplace requirements - Lines of communication - Work instructions and timelines - Tasks prioritised and completed - Instructions received and acted upon - Follow routine instructions - Accessing instruction documentation - Confirming understanding - Assisting team members - Demonstrating a courteous and helpful manner - Identifying and avoiding potential workplace conflict - Participation in team problem-solving - Encouraging, acknowledging, and acting upon constructive feedback.
